Refund policy
At Pridewell, your satisfaction and wellness come first. That’s why we offer a risk-free 60-day money-back guarantee on all first-time purchases.
If you’re not completely satisfied with your first purchase of any Pridewell product, simply contact us at help@trypridewell.com within 60 days of delivery, and we’ll issue a full refund — no return required in most cases.
Important Notes
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Applies only to first-time purchases of a specific product.
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Limited to one refund per product type per customer.
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Shipping, handling, and optional shipping protection fees are non-refundable.
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If you choose to exchange your product, the money-back guarantee no longer applies.
Refunds for Subscription Orders
Subscription (auto-ship) orders are not eligible for the 60-day money-back guarantee. However, we do accept returns for unopened items only.
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Return shipping costs are the responsibility of the customer.
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Shipping costs are non-refundable.
To request a refund, email help@trypridewell.com with your order details. Refunds will be processed once the returned item has been received and inspected.
Order Cancellation Policy
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Cancellation Window: Orders can be cancelled within 6 hours of placement. After this period, orders are processed for shipment and can no longer be cancelled.
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Non-Cancellable Orders: Orders that have already shipped cannot be cancelled.
Damaged or Incorrect Items
If your product arrives damaged, defective, or incorrect, please contact us immediately at help@trypridewell.com. You will not need to return the damaged item, we’ll send a replacement free of charge.
Exchanges
To exchange an item, please return the original product in accordance with our refund policy. Once approved, you can place a new order for the replacement item.